Refund policy

Return Conditions

• Return Period: You may return eligible items within 15 days from the delivery date.
• Restocking Fee: We do not charge any restocking fees on returns.
• Refund Time: Refunds are processed within 7 business days after we receive and inspect the returned item(s).
• Return Shipping Costs: Return shipping is free for all eligible returns.

Delivery Day Return Policy

Our return policy is based on the delivery date, not the purchase date, ensuring you have sufficient time to inspect your purchase. If an item is in transit beyond the specified 15-day return period, we will take this into consideration and allow for returns accordingly. The return period begins from the date the item is delivered to your specified address.

Initiate a Return

Contact our customer support team at contact@acehubstore.com with below details

• Your order number
• A brief explanation of the reason for the return
• Photos (if applicable, e.g., damaged or defective items)

Return Authorization 

• Our team will review your request and provide a return authorization along with the shipping label(if applicable)
• Return packages are issued only from New Zealand and Australia 

Return  Instructions

• Once your return request is approved, we will provide a prepaid return shipping label.
• You will receive the label via email, along with step-by-step instructions for preparing your return.
• Simply download and print the label, attach it securely to the package, and drop it off at the designated carrier location (details will be included with the label).
• Please ensure the return is packaged securely and includes all original items, accessories, and packaging materials.

Packaging and Shipping

• Items must be returned in their original condition — unused, unwashed, and undamaged.
• All original packaging, including boxes, tags, labels, and protective materials, must be included.
• Any included accessories or bonus items (e.g., cables, pouches, manuals) must also be returned.
• Customers must follow the return instructions provided with the Return Authorization, including how to properly package and ship the item.
• Returns must be sent to the correct return address as specified in your return approval email.
• We reserve the right to reject returns that do not meet these conditions.

Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:
🚫 Perishable goods (e.g., food, flowers, plants)
🚫 Custom or personalized products
🚫 Personal care and hygiene items (e.g., beauty products)
🚫 Hazardous materials, flammable liquids, or gases
🚫 Sale items and gift cards

If you have any questions about a specific item’s return eligibility, please reach out to us before making a purchase.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
✔ Refunds will be issued to your original payment method within 7 business days

Contact Information